The buyer's journey has changed
After a storm, homeowners used to Google "roofer near me" and pick from the top three map-pack results. In 2026, more of them ask ChatGPT or Google's AI directly: "I have hail damage in Dallas, who should I call?" The answer is a specific recommendation, often with a reason attached.
What AI engines check for roofers
Google Business Profile category + services + photos. Review consensus across Google, BBB, Angi, HomeAdvisor. Certification badges (GAF Master Elite, Owens Corning Platinum, CertainTeed Select) — AI engines read these as trust signals. Insurance-claim content (big topical cluster worth owning).
The content that gets cited
Storm-damage checklists, insurance-claim guides, roofing-material comparisons, hail-damage identification. Short declarative FAQ answers. AI Overview pulls heavily from this content when homeowners ask educational questions.
Where roofers typically lose
Thin GBP (no services listed, few photos). Reviews only on Google (no BBB, no third-party corroboration). Website is a Wix template with no schema and no insurance-claim content. All of these are 30-day fixes.